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Bridging Communication Gaps Through Executive Coaching
2019.08.12
New England Health1,a MedTech company, had expanded its operations to numerous international locations. New England Health realized that there were major communication issues between mid-level staff in their China operations with more senior employees in the US. These issues led to communication-related inefficiencies that have hurt the company.
Enter GloCoach, a SaaS platform driving individual and corporate change through 1-on-1 coaching programs empowered by data. GloCoach has access to a diverse network of coaches, ranging in various industries and backgrounds. During GloCoach’s partnership, New England Health was able to see remarkable improvements in communication and behavior, and the corporate culture drastically improved in their China department.
Many mid to senior-level staff members of New England Health’s China operations were struggling to interact with the offices in the US and other international locations. These challenges limited the potential of various staff members, preventing their China operations from achieving its potential.
These issues ranged from:
GloCoach’s program is modular and can be adapted to the needs of their clients. The program uses the GROW method to achieve its target. The GROW method starts with establishing a goal,
1 Company name replaced for privacy purposes
laying out the realities in the case, clarifying options, and finally, forging onwards towards accomplishing the goal. This method begins with a survey for the coachees to understand their own opinions of themselves. Following the survey, GloCoach will complete a 360 review, interviewing and surveying many of the coachee’s colleagues. Finally, GloCoach will interview the person who sent this coachee to the program.
The coaching program overall was very well-received by New England Health’s team, and each coachee responded well to the sessions based off of their feedback.