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By Bruce & Rob Abbanat
Getting A New Manager Up To Speed In A Challenging Environment
2019.08.12
Logistics Co. recently hired Bowen* as Managing Director for a key business unit. With the industry in turmoil due to the recent trade frictions, Bowen was under pressure to hit some very aggressive sales targets. This was all the more challenging since, as a newcomer to the team, he had to first acclimate to the new culture and build trust among his team and peers.
When Logistics Co's HR Director approached GloCoach, we formed a 360 Team to review Bowen's situation and understand the key challenges he was facing:
Based on Bowen's profile and needs, the GloCoach MatchStar algorithm identified Bruce as the ideal match. After a brief "chemistry" call, the two were paired and began their online coaching (Bruce is Shanghai based while Bowen is based in another tier-2 Chinese city).
During the first session, they discussed Bowen's current management environment and areas for development, focusing on developing Bowen's capacity for strategic thinking as well as strategies for building trust with his direct reports. At the end of the first session, they had identified 3 goals to be achieved by the end of the 12th session:
Additionally, as with most GloCoach sessions, Bruce gave Bowen some homework to be achieved before the next session:
With the goals set and trust established, Bruce led Bowen through 11 more sessions during the course of 6 months, each time focusing on one or more of the goals with deep discussion, analysis and suggested homework.
At the end of the 12 sessions, Bowen had shown significant improvement and progress towards all three goals. According to Bowen's line manager, he noticed Bowen's change in management style, and further encouraged him to spend less time on the “tactics” of managing the department versus providing “strategic leadership and vision” to the team. He specifically noted that Bowen's improved leadership capacity has affected a significant improvement in the department’s overall performance.
Bruce noted that "Bowen has greatly transitioned to being very strategic, not only in his role, but also encouraging his direct reports to act in this way as well."
With respect to Bowen's second goal, Bruce noted that "While sometimes challenging for the Bowen, he has made a concerted effort to reach out to other department heads to develop stronger relationships. He is now working more closely with peers on country wide projects. He is also leading a small team of direct reports to for a leadership meeting in Guangzhou next month."
In becoming more focused on his KPIs, Bowen implemented cost saving measures before they were required in order to not be as disruptive to processes if and when more cuts may be required. This helped him to achieve most of his KPIs for the quarter, far exceeding the expectations of his manager.
At GloCoach, our mission is to help people and teams to succeed. When Julian first started out at his new position, he was lost and on the verge of failure. With the right GloCoach, he was eventually able to discover his very own leadership style, build relationships with his new team, increase his performance and eventually became a confident team leader.
GloCoach is the first digital platform to drive personal transformation at scale, enabling companies to achieve their goals through superior performance. Our SaaS solution drives change in individuals and organizations via 1-on-1 coaching that is empowered and informed through data. With our turnkey platform, companies can easily roll out cost-effective, 1-on-1 coaching programs across their entire organization. Our analytic tools provide several layers of measurable results to ensure clear tracking of progress and ROI.
We recruit, train and manage 100s of international and diverse coaches, driving down retail cost by bringing “idle” coaching resources online. We make the “right” coach available to each member and enable live meetings anytime and anywhere via our mobile-friendly virtual session room and calendar. Seeing is believing.
Visit GloCoach to learn more: https://www.glocoach.com.
*The name of the company and the coachee have been changed to protect their privacy.
