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By Tony & Alex Hung
Helping a newly-promoted manager to become a confident, effective leader
2019.08.12
Julian of Biotech Co* was recently promoted to manage a large service team. However, new to this position, Julian was doubtful of his capabilities to effectively lead his new team and was struggling to build effective and trusting relationships with his new line managers and direct reports.
When Biotech Co approached GloCoach for help, we formed a 360 Team and performed a pre-coaching assessment to get a baseline perspective of Julian's situation. This included a Pre-Coaching Discovery interview with Julian, feedback from each of his 360 Team Members, and a personality assessment. Our goal was to understand his challenges from a holistic view, taking into consideration feedback not only of Julian, but of his line manager, peers and HR manager. Here’s what we uncovered:
With the data collected from Julian’s pre-coaching assessment, the GloCoach MatchStar algorithm identified Tony and two others as the best fits for Julian. A “chemistry call” was arranged with the coaches, after which Tony was officially selected by Julian and his line manager to begin Julian’s GloCoach journey.
In the first session, after brief introductions between both parties, Tony dug deeper to understand more about Julian’s current challenges. They examined the situation from all angles, taking into account the feedback from Julian’s 360 Team. At the end of the session, they reach consensus to focus on 3 S.M.A.R.T.2 goals to surmount the challenges he was facing:
To increase coaching retention and effectiveness, assignments were given to Julian by Tony after each session. These were just as important as the actual coaching sessions as they were used to keep Julian conscious of his challenges and stimulate him to think critically and reflect on actions/methods applied.
After just 12 sessions, Julian grew from a puzzled manager to a confident, strategic leader able to manage his team effectively. During the course of the program, Julian openly embraced the new leadership style he discovered with Tony. Instead of using an aggressive approach, Julian approached his team with more compassion and better communication. There were times when he met resistance and felt this method did not work for everyone. However, by taking a long-term approach and putting himself in his team’s shoes, he was able to coach and motivate his team to achieve his vision, ultimately increasing his department’s overall performance.
Julian was able to clearly articulate his own personal brand, and began projecting it through the organization. This had an almost immediate impact on his confidence, which also enabled him to build trusting relationships with his team. He began to use newly-learned coaching techniques with his team, which enabled him to achieve both his goals and improve team performance. With his team behind him, his department became one of the most valuable in the entire company. This had a reinforcing impact on his confidence.
Tony mentioned throughout the program that Julian gradually broadened his views of leadership. He evolved from being a purely KPI-driven manager to thinking first about the long term goals and objectives of his team as a whole and how to add short-term goals step by step. As he practiced it more and more, he was able to project his vision with far greater clarity. Ultimately, he was able to define, project and achieve the strategic “helicopter view” of his department.
At GloCoach, our mission is to help people and teams to succeed. When Julian first started out at his new position, he was lost and on the verge of failure. With the right GloCoach, he was eventually able to discover his very own leadership style, build relationships with his new team, increase his performance and eventually became a confident team leader.
GloCoach is the first digital platform to drive personal transformation at scale, enabling companies to achieve their goals through superior performance. Our SaaS solution drives change in individuals and organizations via 1-on-1 coaching that is empowered and informed through data. With our turnkey platform, companies can easily roll out cost-effective, 1-on-1 coaching programs across their entire organization. Our analytic tools provide several layers of measurable results to ensure clear tracking of progress and ROI.
We recruit, train and manage 100s of international and diverse coaches, driving down retail cost by bringing “idle” coaching resources online. We make the “right” coach available to each member and enable live meetings anytime and anywhere via our mobile-friendly virtual session room and calendar. Seeing is believing.
Visit GloCoach to learn more: https://www.glocoach.com.
*The name of the company and the coachee have been changed to protect their privacy.