Data Collected

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.

We Collect Device and Service Usage Information For example:

• Device Information: This includes your ANDROID ID, IMEI (International Mobile Equipment Identity), IMSI (International Mobile Subscriber Identity), device MAC address, SUPI (Subscription Permanent Identifier), SUCI (Subscription Concealed Identifier), language settings, device type and name, version number, operating system, and software installation list.
• Service Usage and Network Information: This includes your IP address, Wi-Fi SSID, and Wi-Fi BSSID.
• Media Information: This includes pictures, audio, and video files that you choose to share or upload through our services.

Background and Silent State Data Collection

When our application is running in the background or in a silent state, we may collect certain information to maintain service functionality and improve user experience. The purpose, method, and scope of data collection during background operation are as follows:

• Purpose: To ensure continuous service delivery, synchronize data, deliver push notifications, and maintain service connectivity.
• Method: Data collection occurs automatically through our application and integrated third-party SDKs when the app is running in the background.
• Scope: We may collect device identifiers (Android ID, IMEI, IMSI, MAC address), network information (IP address, Wi-Fi SSID/BSSID), and service usage data. We do not collect sensitive personal information such as contacts, call logs, calendar, SMS messages, or local phone number during background operation unless explicitly required for a specific service feature that you have enabled.

Third-Party SDKs and Data Collection

Our application integrates third-party SDKs to provide various services. These SDKs may collect personal information. Below is a detailed disclosure of third-party SDKs, their purposes, and the types of data they may collect:

Third-Party SDKs Integrated in Our Application:

• React Native Device Info SDK: Collects Android ID, device information, and system information for device identification and analytics purposes.
• Firebase SDK: Collects device identifiers, IP address, and usage analytics for crash reporting, analytics, and push notification services.
• Agora SDK: Collects device information and network data for real-time communication services (audio/video calls).
• Other Analytics SDKs: May collect anonymized usage data, device identifiers, and network information for service improvement and analytics.

Data Collected by Third-Party SDKs: Third-party SDKs may collect the following types of information with your consent:

• Device identifiers: IMEI, IMSI, Android ID, device MAC address, SUPI, SUCI
• Device information: Device type, model, operating system version, software installation list
• Network information: IP address, Wi-Fi SSID, Wi-Fi BSSID
• Location information (if location services are enabled)
• Media files: Pictures, audio, and video (only when you explicitly choose to share or upload them)

Third-Party SDK Background Data Collection: Some third-party SDKs may collect data when the application is running in the background or in a silent state. This collection is limited to device identifiers and network information necessary for service functionality. We require all third-party SDKs to comply with applicable privacy laws and regulations.

Important Note: We do not share sensitive personal information such as contacts, call logs, calendar entries, SMS messages, or local phone numbers with third-party SDKs unless you explicitly grant permission for a specific feature that requires such access.

Use of the Data

We only use your personal information to provide you the GloCoach services or to communicate with you about the Website or the services.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

• Doing so is appropriate to carry out your own request
• We believe it's needed to enforce our legal agreements or that is legally required
• We believe it's needed to detect, prevent or address fraud, security or technical issues

Sharing of Data

We share your personal information with third parties only as described in this policy and with your explicit consent. The following details the identity, purpose, and type of personal information shared with third parties:

Third-Party Service Providers:

• Identity: Firebase (Google), Agora, React Native Device Info, and other analytics and service providers
• Purpose: To provide core app functionality, analytics, crash reporting, push notifications, and real-time communication services
• Type of Information Shared: Device identifiers (Android ID, IMEI, IMSI, MAC address), device information, network information (IP address, Wi-Fi SSID/BSSID), usage analytics, and aggregated anonymized data

Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services' privacy policies.

Targeted Push Notifications (Personalized Recommendations)

Our application includes a targeted push notification function that uses personal information to provide personalized content recommendations. This feature is clearly marked and distinguishable from general notifications.

How Targeted Push Notifications Work:

• We use your usage data, preferences, and device information to deliver personalized content and recommendations
• Third-party personal information may be used to enhance targeting accuracy, and we clearly disclose when third-party data is used for this purpose
• The source of third-party personal information used for targeted push notifications is disclosed at the time of collection

Opt-Out Mechanism: You have the right to opt-out of targeted push notifications at any time. You can disable personalized recommendations through the following methods:

• Go to App Settings → Notifications → Disable "Personalized Recommendations" or "Targeted Push"
• Or contact us directly to opt-out of targeted push notifications
• You can also disable all push notifications through your device settings

Please note that opting out of targeted push notifications will not affect your ability to receive important service-related notifications.

User Consent

Depending on the context of your interactions with us, we may ask you to provide certain permissions in order to let our app perform properly. You may choose to opt-out anytime, but please note that not giving us these permissions can result in malfunctioning of our app. The permissions we ask are listed below:

Microphone
• record audio
Storage
• modify or delete the contents of your shared storage
• Read the contents in your SD card
Other
• read audio files from shared storage
• download files without notification
• run foreground service
• control vibration
• have full network access
• read user selected image and video files from shared storage
• view network connections
• prevent phone from sleeping
• view Wi-Fi connections
• change your audio settings
• connect to paired Bluetooth devices
• run foreground service with the type 'mediaPlayback'
• receive data from Internet
• Pair with Bluetooth devices
• Show notifications
• access Do Not Disturb

Cookies

We may use cookies on our site to remember your preferences.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences through the app settings or by contacting us directly.

You can opt-out of:

• Targeted/personalized push notifications (see section above)
• Marketing communications
• Analytics data collection (note: this may affect app functionality)
• Background data collection (note: this may affect app functionality)

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.

About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

Deactivate Your Account

At GloCoach, we prioritize your privacy and data security.

To request the deletion of your account, please contact us at info@glocoach.com using your registered email address.

What Happens After Your Request

• We will process your request within 7-15 business days
• All personal data associated with your account (including profile information, activity logs, and communication history) will be permanently deleted

Data Retention

• We retain user data only as long as the account is active
• After account deletion, data is removed from our systems within the above timeframe
• Certain information (such as financial transactions or legally required records) may be retained for up to 90 days or as required by applicable laws

Additional Information

• Once deleted, your data cannot be recovered
• If you have any questions, contact us at info@glocoach.com

For more details, please refer to our Privacy Policy available on our website and within the app.